Terms of Service – Compello Mobile App

Last Updated: November 2026

These Terms of Service ("Terms") govern the download, access, and use of the Compello mobile application ("Application" or "App"), provided by Compello AS ("Compello", "we", "us", or "our").

By downloading, installing, or logging into the Application, you ("User" or "you") agree to these Terms. If you do not agree to these Terms, do not install or use the Application.

1. Business-to-Business (B2B) Only – No Consumer Services

The Application is an enterprise companion tool designed exclusively for commercial, professional, and business use by authorized personnel of organizations that hold an active, paid subscription to Compello PROCESS or related Compello SaaS services ("Customer Agreement").

  • This Application is not intended for private consumers.
  • No consumer contracts, subscriptions, or digital content purchases are concluded through the Google Play Store or within the Application.
  • Statutory consumer protection regulations that apply solely to business-to-consumer (B2C) transactions do not apply to your use of this Application.

2. Authorization and Access

  1. Prerequisite: Access to the Application requires an existing, active user account provisioned through your employer’s or organization’s Compello PROCESS subscription.
  2. Authorized Use: You may only access and use the Application if you have been explicitly authorized by an active Compello customer ("Customer").
  3. Termination of Access: Your right to access the Application automatically terminates if your authorization is revoked by your organization, or if the underlying Customer Agreement between Compello and your organization is suspended or terminated.

3. Relation to Customer Subscription Agreement

These Terms regulate end-user access to the client software. All commercial terms, service levels (SLAs), uptime commitments, data ownership, fees, and primary liabilities are governed strictly by the Master Subscription Agreement, General Terms, and Data Processing Agreement (DPA) executed between Compello and the contracting organization (the Customer). In the event of any conflict between these Terms and the Customer Agreement, the Customer Agreement shall prevail.

4. License and Acceptable Use

Compello grants you a limited, non-exclusive, non-transferable, revocable license to install and run the Application on compatible mobile devices solely to access Compello PROCESS services for internal business purposes.

You agree not to:

  • Decompile, reverse engineer, disassemble, or attempt to derive the source code of the Application, except where permitted by mandatory applicable law;
  • Modify, adapt, translate, or create derivative works based on the Application;
  • Circumvent, disable, or interfere with security-related features of the Application;
  • Use the Application for any unlawful, fraudulent, or unauthorized purpose.

5. Account Security and Credentials

You are responsible for safeguarding the credentials (usernames, passwords, or two-factor authentication tokens) used to access the Application. You must immediately notify your organization’s system administrator and Compello if you suspect any unauthorized access to or compromise of your credentials.

6. Intellectual Property

Compello AS and its licensors retain all right, title, and interest in and to the Application, including all associated software, interfaces, trademarks, logos, and intellectual property rights. Nothing in these Terms transfers any ownership rights to you or your organization.

7. Disclaimer of Warranties and Limitation of Liability

  1. As-Is Provision: The Application is provided as a mobile access interface "as is" and "as available".
  2. Liability Limits: To the maximum extent permitted by applicable law, Compello shall not be liable to individual users for any indirect, incidental, consequential, special, or punitive damages arising from the use or inability to use the Application.
  3. Enterprise Redress: Any claims regarding service interruptions, data integrity, system availability, or performance must be asserted exclusively by the Customer pursuant to the remedies and liability limitations defined in the Customer Agreement.

8. Data Privacy

Compello processes business and personal data within the Application on behalf of the Customer in the capacity of a Data Processor (or service provider), while the Customer acts as the Data Controller. Personal data is processed in accordance with the applicable Data Processing Agreement (DPA) between Compello and the Customer, as well as the Compello Privacy Statement.

9. Third-Party App Store Terms (Google Play)

You acknowledge that:

  • These Terms are concluded between you/your organization and Compello, not with Google LLC.
  • Google is not responsible for the Application, its content, maintenance, support, or warranty claims.
  • You must comply with applicable third-party terms of service (such as your mobile data carrier terms) when using the Application.

10. Trader Information & Developer Contact

In accordance with Google Play Store trader disclosure requirements, the Application is provided by:

  • Company Name: Compello AS
  • Organization Number: 985 206 732
  • Visiting Address: Karenslyst Allé 56, 0277 Oslo, Norway
  • Mailing Address: PO Box 733 Skøyen, 0214 Oslo, Norway
  • Phone: +47 67 10 60 00
  • Contact & Support: To reach our support or sales team, please use the contact forms available at https://compello.com/en/contact
  • Website: https://compello.com
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